Essential
€390
+ VAT / month
- 7 hours of service time per month
- Reply within 4 business hours, Mon–Fri
- Dedicated coordinator and household file
- Quarterly review
- Key holding included
Serenna Concierge Club · Memberships
Pricing
Your life in Portugal, taken care of. Choose the time and support that suits your household.
Household
Recommended€750
+ VAT / month
- 15 hours of service time per month
- Reply within 2 hours, Mon–Sat
- Whole household, up to 4 people
- Monthly home check with photos
- Monthly review and priority bookings
Private Office
from €1,450
+ VAT / month · Enquiry only
- 25+ hours of service time per month
- Agreed out-of-hours line
- Property oversight for absent owners
- Staff coordination and travel within Portugal
- Bespoke scope, quoted per household
One-off
Fixed fee
Agreed in advance · No subscription
- One request, without a subscription
- Fixed fee agreed before approval
- Scope and costs confirmed in writing
Membership terms
- Household setup: €650 + VAT one-off, paid at sign-up — home walk-through, household file, keys, WhatsApp group and supplier list
- Unused service time rolls over one month, then expires
- No minimum term · 30 days' notice
Messages are never counted. Coordination, research, bookings and visits count against service time. Monthly home checks are included with Household and Private Office; key holding remains included.
Paid separately, always approved first
- — Supplier and contractor work (cleaning, repairs, a driver, a chef), billed at cost
- — Groceries, purchases and professional fees
- — Extra service time: €50 + VAT per hour, in 30-minute blocks, only after you approve
- — Residence add-on: from €750 + VAT/month during the months you are in residence — cleaning and linen, food sourcing, drivers and your month planned on the 1st; enquiry only
- — Projects from €2,500 + VAT, fixed fee and quoted in writing — arrival setup, furnishing and move-in, renovation oversight and rental readiness