Essential
€390 + VAT / month
7 hours of service time per month
Much more than a simple concierge.
We look after your home, your pets and your way of life in Portugal.
Your life in Portugal, taken care of.
This month
2.75 h
of 7 h left
Home & pet care
We're on it
Airport driver
Needs your OK
Private dining
Taken care of
Private early access
Join the waiting list.
Be among the first to experience a more considered way of living in Portugal.
Your life in Portugal, taken care of.
We look after your home, your pets and your way of life — one message is all it takes.
Explore all services
Private chefs
Arranged for you
Spare keys
Kept safely
Pet care
While you're away
Groceries
Fridge stocked
Reservations
Confirmed
One concierge. One message. Everything followed up.
What makes us different01
Three things you can count on.
A dedicated person
One named concierge who knows the home and remembers how you like things.
Clear costs before approval
Every quote sent in writing. Nothing booked without a yes.
Updates without chasing
Confirmed when arranged, and again when done.
What's included02
Exactly what you get.
Messages are never counted. Coordination, research, bookings and visits count towards your service time. Monthly home checks are included with Household and Private Office; key holding remains included.
Your concierge
- — Service time each month (7 h Essential, 15 h Household, 25+ h Private Office)
- — Messages never counted
- — Coordination, research, bookings and visits count towards service time
- — A dedicated coordinator and household file
- — Your private WhatsApp group
- — Every quote in writing before booking
Your home
- — Cleaning and fresh linen arranged
- — Repairs and maintenance booked and followed up
- — Condominium matters answered
- — Electricity, water and internet sorted
- — A monthly home check with photos (Household and Private Office)
- — Your keys kept safely
Your stays
- — The home prepared before you arrive
- — Fridge stocked
- — A driver at arrivals
- — Tables booked, or a private chef arranged
- — Deliveries received while you're away
Your paperwork
- — Letters and emails in Portuguese explained
- — Replies drafted and sent where we can
- — Renewals and deadlines kept in view
- — Introductions to trusted lawyers, accountants and architects
Your first month
- Week 1
Welcome call with your concierge. We set up your private WhatsApp group.
- Week 1–2
Home walk-through, in person or by video. Keys, access, appliances.
- Week 2–3
Your home file: suppliers, contracts, condominium contacts, how you like things.
- From then on
One message per request. Costs to approve, then updates until it's done.
Paid separately, always approved first
Household setup is €650 + VAT, paid at sign-up: home walk-through, household file, keys, WhatsApp group and supplier list.
- — Suppliers, purchases and professional fees, billed at cost
- — Extra service time: €50 + VAT per hour, in 30-minute blocks, approved first
- — Residence add-on: from €750 + VAT/month while you are in residence — cleaning and linen, food sourcing, drivers and your month planned on the 1st; enquiry only
- — Projects from €2,500 + VAT, fixed fee and quoted in writing — arrival setup, furnishing and move-in, renovation oversight and rental readiness
Unused time rolls over one month, then expires. No minimum term · 30 days' notice.
The problem03
You bought the home. Then came everything else.
12 contacts. 12 conversations. 12 follow-ups.
- Plumber · Not answering
- Cleaner · Cancelled again
- Condominium · Email in Portuguese
- Electricity & water · Transfer pending
- Internet · Needs someone at home
- Electrician · Only speaks Portuguese
- Insurance · Which policy?
- Accountant · Waiting for documents
- Locksmith · No reply
- Lawyer · Who can I trust?
How Serenna Concierge Club works04
One message. We arrange the rest.
- 1
Tell us what you need
By WhatsApp, the app, email or phone, with your preferred dates.
- 2
Approve the plan and costs
Every quote in writing. Nothing goes ahead until you say yes.
- 3
We arrange it and keep you posted
Confirmed when arranged, and again when done.
Your plan05
What would you hand over?
Tap everything you'd like taken care of. We'll send you a plan with what's covered by the membership and what would be quoted separately.
Membership06
Three memberships. One-off help when you need it.
Household
Recommended€750 + VAT / month
15 hours of service time per month
Private Office
from €1,450 + VAT / month
25+ hours of service time per month · Enquiry only
One-off
Fixed fee
One request · Fee agreed before you approve · No subscription
Questions07
Before you join.
Can I join if I rent my home?
Yes. You're welcome whether you own or rent your home.
What does the membership cover?
Essential is €390 + VAT a month for 7 hours; Household is €750 + VAT for 15 hours; Private Office starts at €1,450 + VAT for 25+ hours. One-off support has a fixed fee agreed in advance. Supplier costs are separate and quoted in writing.
When can I reach my concierge?
Monday to Friday, 9:00–18:00 Lisbon time. Messages outside those hours are answered the next working day. In an emergency, call the emergency services or your building first.
What if I need more hours?
We tell you before you reach them. Extra service time is €50 + VAT per hour, in 30-minute blocks, only after you say yes. Unused time rolls over one month, then expires.
What if I'm not in Portugal?
That's when Serenna Concierge Club is most useful. We arrange access, follow the work and send updates until it's done.
Where do you work?
Lisbon, Porto and the Algarve. Elsewhere in Portugal, tell us and we'll say plainly whether we can help.
Do you give legal, tax or financial advice?
No. We introduce trusted professionals. Their advice and fees are their own.
Can I cancel?
There is no minimum term. We ask for 30 days' notice. Household setup is €650 + VAT, paid at sign-up.
Get in touch08
Tell us what you need.
A few details about your home and what you'd like help with. We'll reply to arrange a first call. No commitment.
WhatsApp +351 917 053 406